McRoyal Hotel
Hospitality Digital Modernisation Proposal
Transform McRoyal Hotel into a connected digital hospitality operation — combining direct bookings, hotel operations, food & beverage, events, guest communication and management visibility into one progressive platform.
From Website to Connected Hotel Operations
The goal is not simply to redesign McRoyal's website. The true commercial opportunity is connecting direct bookings, front desk, housekeeping, F&B outlets, events, and accounting into one cohesive operating system.
One Connected Operating Layer Across McRoyal
Capture Direct Margins
Direct bookings frequently leak to overseas OTAs, forfeiting 15–25% in commissions. Airway Hotel POM achieved a 60% direct booking lift after implementing a dedicated direct engine. McRoyal will recapture this margin.
Airport Walk-In Speed
Situated one minute from Kagamuga Airport, walk-ins will always be critical. Front desk needs a fast 90-second workflow (room → ID photo → key packet) that works locally even if the internet link drops.
One Consolidated Folio
Pine Restaurant, Hunkle's Bar, Poolside Grill, Cafe, and room service should post directly to the guest room folio, eliminating loose chits, manual reconciliations, and cash leakage at checkout.
Events Are a Second Hotel
Three function halls hosting up to 1,000 delegates cannot run out of email threads. McRoyal requires structured Banquet Event Orders (BEOs), room block holds, catering coordination, and deposit tracking.
PNG Offline-First Reality
Any cloud software that freezes when Digicel or local fibre fluctuates will be abandoned at reception within two weeks. Kraip's local edge architecture writes locally and syncs automatically when the link returns.
WhatsApp as the Guest Channel
WhatsApp is how Papua New Guinea guests and corporate clients communicate. Automated pre-arrival checks, shuttle coordination, PDF invoices, and post-stay review asks turn one-time stays into repeat business.
The Progressive Digital Modernisation Plan
A risk-managed, stage-by-stage implementation model. We demonstrate and validate each stage before progressing to internal operations and F&B expansion.
Stage 1: Website & Direct Booking
“Build a modern digital front door for McRoyal Hotel that improves the guest experience and creates a stronger direct-booking channel.”
Delivered in Current Stage 1 Build:
Stage 2: Hotel Operations / PMS + Payment Integration
“Connect the hotel's internal operations so front desk, housekeeping, guest services and management can work from one operational system — unified with digital payment gateway integration and financial operations.”
🛎️ Hotel Operations & Front Desk Capabilities:
Payment Integration & Financial Operations
Planned directly within Stage 2 to connect booking revenue with real-time financial tracking, front desk cashiering, and accounting reconciliation:
Stage 3: POS, Events & Automation
“Extend the platform beyond rooms and connect food & beverage, conferences, events, guest communication and operational automation.”
F&B / Multi-Outlet POS
- • Pine Restaurant POS
- • Hunkle’s Bar & Pokies Lounge POS
- • Poolside Grill & Royal Cafe POS
- • Room service ordering
- • Offline POS resilience
- • Kitchen ticket printing
- • Direct room-charge posting
- • Daily outlet Z-reports & drawer match
Banquet & Events Module
- • 3 Function halls calendar diary
- • Capacity up to 1,000 guests
- • Banquet Event Order (BEO) generation
- • Delegate room block holds
- • Pine catering package builder
- • AV equipment & staging checklists
- • Multi-stage event deposits
- • Consolidated event invoicing
Automation & WhatsApp
- • WhatsApp Cloud API integration
- • Automated booking confirmations
- • 48-hour pre-arrival reminders
- • In-stay guest service tickets
- • Checkout invoice PDF delivery
- • Automated Google review requests (2h post-check)
- • Night audit flash report alerts
- • Two-way OTA sync bridge (requires active Beds24/SiteMinder subscription)
Progressive Stage-by-Stage Implementation
We follow Kraip Tech's proven progressive delivery framework. Each stage is proven, demonstrated, reviewed, and approved before capital is committed to the next.
Stage 1: Website & Direct Booking
Website, direct booking prototype, room rates comparison, dining, facilities, events showcase, and WhatsApp button.
Stage 2: Hotel Operations / PMS + Payment Integration
Property PMS, front desk walk-ins, housekeeping board, guest folios, online payment gateways, booking deposits, and night audit.
Stage 3: POS, Events & Automation
Multi-outlet F&B POS, room charges, 1,000-pax banquet module, and automated WhatsApp guest journeys.
Our Delivery Rhythm at Every Stage
Transparent Stage-by-Stage Pricing & Project Investment
Clear, milestone-based pricing derived directly from KraipTech's published Papua New Guinea enterprise service catalog. Each stage is an independent capital commitment demonstrated, tested, and approved before moving forward.
Website & Direct Booking
Complete digital front door, room category showcase, interactive direct booking prototype, 6 dining destinations, facilities, and function halls showcase.
Operations, PMS & Payments
Front desk PMS, 90-sec walk-ins, mobile housekeeping board, single guest folios, and full dual payment gateway integration.
POS, Events & Automation
Multi-outlet F&B POS across 5 venues, 1,000-pax banquet diary, and automated WhatsApp guest engagement loops.
Total Estimated Project Investment: K33,650 PGK
Exact sum of Stage 1 (K6,850) + Stage 2 (K14,500) + Stage 3 (K12,300) = K33,650 PGK. Falls cleanly within KraipTech's published Enterprise Commercial System band (K28,000–K45,000). McRoyal is never required to fund all stages upfront; each stage is authorized and billed independently upon satisfactory milestone completion.
Hosting Infrastructure & Technical Support (SLA)
Business Pro NVMe Hosting
- • 40GB NVMe high-speed storage
- • Free automated SSL certificates
- • Corporate email provisioning
- • Daily automated off-site backups
Business Pro Care SLA
- • Weekly framework & security updates
- • Multi-tier database backups
- • Up to 4 developer hours included
- • Priority Mount Hagen engineer support
.com.pg Domain Assistance
- • Official PNG commercial domain filing
- • Registrar documentation & verification
- • DNS routing to hotel servers
- • Essential care option available at K220/mo
Outside the Package — Direct Third-Party & Institutional Fees
As per KraipTech's published transparent commercial pricing terms (Section 11), certain third-party statutory, licensing, and transaction charges are payable directly to the respective providers and are excluded from KraipTech one-time engineering fees:
BSP Pay merchant account setup and Kina Bank IPG transaction interchange fees (billed by banks).
Meta utility template message fees billed directly by Meta after the standard 1,000 free monthly conversations.
Monthly hospitality channel manager subscription (e.g. Beds24 / SiteMinder) for 2-way live Booking.com/Agoda sync.
Thermal receipt printers, barcode/ID scanners, cash drawers, and tablet stands (procured locally by McRoyal).
The Connected Guest Journey
How a guest moves through McRoyal Hotel — from initial WhatsApp or web inquiry to airport arrival, in-stay dining, express departure, and automated review.
Guest Enquiry
Guest opens website or WhatsApp. Checks room categories, dates, and Kina rack rates.
Direct Booking
Selects room (Standard K550 → Exec Balcony K930), guest details, and shuttle timing.
Confirmation
Instant reference code generated. Automated WhatsApp & email confirmation dispatched.
Arrival & Key
Airport shuttle transit. 90-second front desk check-in. Room confirmed as Inspected.
In-Stay Spend
Pine Restaurant, Hunkle's Bar, Poolside Grill, or Room Service charges posted to folio.
Departure
Express folio settlement (cash, card, corporate ledger). Room flipped to Dirty for HK.
Follow-up
PDF invoice delivered via WhatsApp. Automated review request sent 2 hours post-checkout.
Connecting Every Department Into One Operating Layer
Eliminating operational silos across McRoyal Hotel. Every department feeds into the central guest folio and daily management close.
Front Office & Reception
Reservations diary, 90-second airport walk-in screen, guest profiles, key issue, shuttle flag, and corporate house account billing.
Housekeeping & Maintenance
Mobile room board (Dirty, Clean, Inspected, Out-of-Order). Front office cannot assign a room that has not been marked Inspected.
Five Outlets & Room Service
Pine Restaurant, Hunkle’s Bar, Pokies Lounge bar, Poolside Grill, and Royal Cafe running offline POS with direct room-charge posting.
Events & 3 Function Halls
Function diary for up to 1,000 delegates. Banquet Event Orders (BEOs) for kitchen and AV, delegate room blocks, and deposit ledger.
GM & Accounts Control
Night audit reconciliation, revenue variance, ADR, RevPAR, city ledger debtor aging, and executive daily flash P&L.
Automated Guest Engagement
Official WhatsApp Cloud messaging, arrival checks, checkout invoice PDFs, and automated Google review rating loop.
Why KraipTech
We are a Papua New Guinea technology engineering firm with headquarters right here in Mount Hagen. We engineer practical, resilient hospitality systems tailored for PNG business realities.
Built for McRoyal
Built around McRoyal's actual workflow, staff structures, and room configurations — not forced into rigid generic templates.
Progressive Implementation
Progressive stage-by-stage implementation ensuring each milestone is proven, demonstrated, and approved before moving forward.
PNG Business Realities
Practical technology designed specifically for Papua New Guinea commercial environments, local procurement, and BSP/Kina workflows.
Mobile-First Experience
Mobile-first and fully responsive design ensuring guests and managers have fast, seamless access on all smartphones and tablets.
Connectivity Resilience
Designed with connectivity resilience in mind — offline fallback queues keep front desk and POS working when internet fluctuates.
Integration-First Architecture
Clean, modular API-ready architecture ready to connect POS dockets, WhatsApp Cloud notifications, and accounting ledgers.
Website to Operations
Ability to expand seamlessly from the public website into daily operations, PMS, F&B outlets, and executive dashboards.
Local Mt Hagen Support
Local business-focused support with our Mount Hagen engineering team (Wahgi North Rd, Koibuga) available directly on property.
Six Steps to a Successful Modernisation
A clear, collaborative rollout model designed to respect staff routines and guarantee operational buy-in.
Discovery
Walk the property, map reservation books, audit rate plans, and document outlet dockets.
Build
Develop the approved stage using clean, modern, offline-resilient architecture.
Demonstrate
Show working software live to McRoyal management on real desktop and mobile devices.
Review
Gather department feedback and make agreed operational adjustments.
Approve
Confirm stage completion and readiness before committing resources to the next phase.
Expand
Proceed to the subsequent operational stage with total confidence and staff buy-in.
Current Demonstration vs. Future Roadmap
Full transparency on what is active today versus what will be constructed in subsequent stages.
| Module / Capability | Stage Category | Live Status | Estimated Cost Basis | Operational Scope |
|---|---|---|---|---|
| Public Website & Room Presentations | STAGE 1 | ✓ DEMO ACTIVE | Included in K6,850 | 5 room categories, K550–K930 rack rates, responsive mobile layout |
| Direct Booking Prototype & Totals | STAGE 1 | ✓ DEMO ACTIVE | Included in K6,850 | 5-step booking flow, guest inputs, reference code generation |
| Dining, Facilities & Event Showcase | STAGE 1 | ✓ DEMO ACTIVE | Included in K6,850 | 6 dining venues, leisure amenities, 3 halls info & enquiry form |
| Front Desk PMS & 90s Walk-in | STAGE 2 | ⏳ ROADMAP | Part of K14,500 | Reservation diary, check-in/out, live room rack, offline SQLite queue |
| Housekeeping Mobile Board | STAGE 2 | ⏳ ROADMAP | Part of K14,500 | Dirty / Clean / Inspected room statuses & maintenance tickets |
| Single Guest Folio & Night Audit | STAGE 2 | ⏳ ROADMAP | Part of K14,500 | Consolidated room accounts, cash variance, corporate city ledger |
| Payment Integration & Financial Operations | STAGE 2 | ⏳ ROADMAP | Part of K14,500 (Dual Gateway) | Online payment gateways, booking deposits, payment tracking, folio linking & approved provider APIs |
| Five Outlets F&B Offline POS | STAGE 3 | 🚀 FUTURE EXPANSION | Part of K12,300 | Restaurant, bar & cafe POS with direct room-charge posting |
| 1,000-Pax Banquet & BEO Module | STAGE 3 | 🚀 FUTURE EXPANSION | Part of K12,300 | 3 halls calendar, BEO generation, catering orders & deposits |
| Automated WhatsApp Cloud API | STAGE 3 | 🚀 FUTURE EXPANSION | Part of K12,300 | Pre-arrival 48h checks, PDF invoice delivery, Google review asks |
Let’s Begin With Stage 1 & Build McRoyal's Operating System
“Let's begin with the first stage, validate the workflow with the McRoyal team, and progressively build the connected hotel platform.”
Kraip Tech Solutions
Wahgi North Road, Steward Yard, Koibuga, Mount Hagen 281 WHP
Section 23, Allotment 6, Bomana Road, 9 Mile, NCD